UTM - Fortinet

Sujata is a 20+ years old IT company and has been managing IT facilities of clients since 1997 having testimonials from more than 150 clients across India and world-wide including China and Singapore. Sujata is serving some of the clients from last 10+ years.

As an Installation & Configuration Services provider, Sujata setup the VMWare Solutions, provides dedicated certified and skilled man-power from offshore or on the site. In addition to one-time setup, client can sign in Annual Maintenance Contract with Sujata where in Sujata’s engineers visits the site to resolve problems and help clients prevent breakdowns.

Sujata is vendor-neutral solution provider and recommends solution that suits the clients best.

Installation & Configuration Contract Services from Sujata for Fortinet Solutions

Sujata is Enterprise Solutions Partner of Fortinet and it services are designed to address small and large scale projects or implementations that require expert technical resources to meet deadlines, and to effectively complete a Fortinet product implementation with minimal issues. Sujata’s services are designed to ensure timely and expert delivery of individual customer project and may be engaged at any time throughout the project lifecycle.

Sujata’s professional services are available at a per-hour or per-day or per-month engagement according to predefined schedule and a statement of work defining clear deliverables. This is developed and agreed by Sujata and the client prior to the commencement of the consulting and implementation engagement. Experienced Sujata’s engineers and if required, Fortinet’s engineers consultants will work directly with the customer to ensure the efficient execution of the project according to the statement of work agreement.

Installation & Configuration Contract Services from Sujata for Fortinet Solutions

Some of the Activities Considered for Fortinet Solutions Installations –

  1. Define purpose of using Fortinet Solutions
  2. Define client budget
  3. Propose suitable solution architecture – On-premise or Cloud or Hybrid
  4. Define high availability, data center, disaster recovery requirement
  5. Define and prepare Pre-requisites
  6. Initial configuration of Fortinet Solutions  
  7. Define Fortinet Solutions structure
  8. Hand-over of Fortinet Solutions implementation
  9. Installation of system and application
  10. Users adoption
  11. Training and training manual to client’s staff
  12. Additional instances of support to fix the breakdown
  13. Comprehensive or non-comprehensive maintenance contract for Fortinet Solutions

And in case, there are any other points to be considered for clients to run their business successfully and without any breakdown in Fortinet Solutions , Sujata will create a tailor-fit contract as per client’s needs.

With Sujata’s IT Maintenance Contract provides client’s in-house team an assistant and can help with long-term IT roadmap which can huge value addition to the businesses. IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

Engineers working in Sujata’s IT Maintenance Contract are familiar to IT Infrastructure Library (ITIL)-compliant.

Client can choose the support model: on premise, SaaS - Cloud (software as a service) or VM image. Then seamlessly change the delivery model as your business needs evolve.

Sujata’s Key Professional Services Features for Fortinet

Additional features of services include enhanced service level agreements, extended software support, priority escalation for critical issues, weekly and quarterly review meetings, onsite visits and direct access to Fortinet’s Global Services and Support senior management team.

Sujata provides Fortinet Premium Support which is offered in two packages: Premium Support Gold and Premium Support Global Gold. Premium Support Gold provides access to a single Technical Account Manager who is available during the customer’s primary business hours. Premium Support Global Gold is designed for global customers who need access to a Technical Account Manager in multiple time zones. Premium Support Global Gold includes access to three Technical Managers, based in the Americas, EMEA and Asia Pacific.

Both Premium Support Gold and Premium Support Global Gold services are offered in addition to the conditions of the standard FortiCare maintenance contracts, applied to a single customer account.

FortiCare Premium RMA

Fortinet offers a range of Premium hardware replacement services designed to exceed the most demanding support requirements of customers with mission critical networks. Fortinet delivers the ideal solution for critical and time sensitive installations around the world.

Both 8x5 Enhanced and 24x7 Comprehensive contracts can be upgraded to include one of the Premium RMA services. The three types of support are:

  • 4-Hour On-Site Engineer: Parts delivered onsite as well as an Engineer, 24 hours-a-day, 7 days-a-week within 4 hours of RMA approval by Fortinet support.
  • 4-Hour Courier: Parts only delivered onsite 24 hours-a-day, 7 days-a-week within 4 hours of RMA approval by Fortinet support.
  • Next-Day Delivery: Parts only delivered next day following RMA approval by Fortinet support.

Premium RMA is available in select locations and Sujata can provide more details.

Advantage with Sujata’s Fortinet Solutions Implementation Services

Sujata does implementation, migration and maintenance for Fortinet Solutions.

Sujata not only implements Fortinet Solutions one-time but keeps track of health of Fortinet Solutions under annual maintenance contracts and if client have any problems, Sujata take responsibility to iron out the problems. Sujata with your business in mind will find the most cost-effective solution for your needs.

Sujata tries to work within your budget. But at the same time, Sujata tries to look for ways to help you improve the efficiency of your IT hardware and software.

Sujata does not necessarily install the newest technology all the time. Sujata knows that prices tend to drop once a new product has been around for a little while and if it is not required for client’s business, Sujata will never recommend the same.

Outsourced IT support with Sujata can significantly ease the burden on your own staff. With Sujata, your business will enjoy hassle-free IT support services, expert help when you need it and useful advice to ensure you get the best from your IT systems.

Sujata Support Options for Fortinet Solutions Maintenance Contract

Sujata offers wide range of support package includes 8x5 or 24x7 remote or on-site support. Sujata deploy engineers on-site so that customer may not want to hire its own team to manage IT facilities. In annual maintenance contract (AMC), Sujata has a team which is certified on range of variety of IT brands and ensures that your organization is up and running 100% for its time. Sujata’s support packages can be purchased by client for a year-round support along with products so that client does not need to manage the technology changes and threats arising out of it.

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